Profession · AI rating
Will AI replace IT Support Technician?
Risk evaluation broken down by skill — an AI rates how likely artificial intelligence will take over the typical tasks of this job in the next 5–10 years.
Overall score
60/100
Top 3 hard skills
- Troubleshooting70
- Network Configuration65
- Software Installation50
Top 3 soft skills
- Customer Service40
- Problem Solving55
- Communication45
Verdict
The role of IT Support Technician is at moderate to high risk of AI substitution, particularly in technical tasks like troubleshooting and software installation. However, interpersonal skills such as customer service and communication remain essential, making full automation unlikely in the near future.
Note: The rating is an AI-driven model estimate based on current AI capabilities. Real-world job evolution also depends on regulation, acceptance, cost, and societal factors. See methodology.